{"product_id":"iso-iec-20000-lead-implementer","title":"ISO\/IEC 20000 Lead Implementer","description":"\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"27f839d\" class=\"elementor-element elementor-element-27f839d elementor-widget elementor-widget-text-editor\"\u003e\n\u003ch2\u003eWhy should you attend?\u003c\/h2\u003e\n\u003cp\u003eThe benefits of implementing a service management system (SMS) based on the requirements of \u003ca href=\"https:\/\/store.pecb.com\/products\/standard-iso-iec-20000-1\"\u003eISO\/IEC 20000-1\u003c\/a\u003e are manifold: the management system is based on ISO’s high-level structure (HLS) which allows an easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.\u003c\/p\u003e\n\u003cp\u003eThe training course aims to provide in-depth understanding of ISO\/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.\u003c\/p\u003e\n\u003cp\u003eAfter attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO\/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO\/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO\/IEC 20000-1.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv data-widget_type=\"text-editor.default\" data-e-type=\"widget\" data-element_type=\"widget\" data-id=\"de93b7e\" class=\"elementor-element elementor-element-de93b7e elementor-widget elementor-widget-text-editor\"\u003e\n\u003ch2\u003eWho should attend?\u003c\/h2\u003e\n\u003cp\u003eThe ISO\/IEC 20000 Lead Implementer training course is intended for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManagers or consultants involved in and concerned with the implementation of a service management system in an organization\u003c\/li\u003e\n\u003cli\u003eManagers and employees seeking to help their organization meet the service requirements and deliver value\u003c\/li\u003e\n\u003cli\u003eProject managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO\/IEC 20000-1\u003c\/li\u003e\n\u003cli\u003eIndividuals responsible for maintaining conformity with the ISO\/IEC 20000-1 requirements in an organization\u003c\/li\u003e\n\u003cli\u003eMembers of an SMS implementation team\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLearning objectives\u003c\/h2\u003e\n\u003cp\u003eThis training course enables you to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eGain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS\u003c\/li\u003e\n\u003cli\u003eAcknowledge the correlation between ISO\/IEC 20000-1, standards in the ISO\/IEC 20000 series, and other ISO standards\u003c\/li\u003e\n\u003cli\u003eGain the ability to interpret the requirements of ISO\/IEC 20000-1 in the specific context of an organization\u003c\/li\u003e\n\u003cli\u003eDevelop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS\u003c\/li\u003e\n\u003cli\u003eAcquire the expertise to advise an organization in implementing SMS best practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEducational approach\u003c\/h2\u003e\n\u003cp\u003eThis training course is participant centered and contains:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTheories, approaches, and good practices used in service management\u003c\/li\u003e\n\u003cli\u003eLecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions\u003c\/li\u003e\n\u003cli\u003eInteractions made between participants by means of questions and suggestions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePrerequisites\u003c\/h2\u003e\n\u003cdiv\u003e\n\u003cdiv id=\"4450\"\u003e\n\u003cdiv id=\"76\"\u003e\n\u003cp\u003eThe main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO\/IEC 20000-1, and an awareness of the management system implementation principles.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\" lang=\"EN-US\"\u003eCourse Agenda\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 1:\u003c\/strong\u003e Introduction to ISO\/IEC 20000 series and the initiation of an SMS\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 2:\u003c\/strong\u003e Implementation plan of an SMS\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 3:\u003c\/strong\u003e Implementation of an SMS\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 4:\u003c\/strong\u003e SMS monitoring, continual improvement, and preparation for the certification audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 5:\u003c\/strong\u003e Certification Exam\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\" lang=\"EN-US\"\u003eExamination\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe PECB Certified ISO\/IEC 20000 Lead Implementer exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 1:\u003c\/strong\u003e Fundamental principles and concepts of a service management system\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 2:\u003c\/strong\u003e Service management system requirements\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 3:\u003c\/strong\u003e Planning of an SMS implementation based on ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 4:\u003c\/strong\u003e Implementation of an SMS based on ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 5:\u003c\/strong\u003e Monitoring and measurement of an SMS based on ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 6:\u003c\/strong\u003e Continual improvement of an SMS based on ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 7:\u003c\/strong\u003e Preparation for an SMS certification audit\u003c\/p\u003e\n\u003cp\u003eFor specific information about exam types, languages available, and other details, please visit the \u003ca href=\"https:\/\/pecb.com\/help\/index.php\/list-of-pecb-exams\/\"\u003eList of PECB Exams\u003c\/a\u003e and the \u003ca href=\"https:\/\/pecb.com\/examination-rules-and-policies\"\u003eExamination Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\" lang=\"EN-US\"\u003eCertificate requirements\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eUpon the successful completion of the exam, you can apply for one of the credentials shown in the table below. You will receive a certificate once you fulfill all the requirements related to the selected credential.\u003c\/p\u003e\n\u003cp\u003eFor more information about the ISO\/IEC 20000 certifications and the PECB certification process, please refer to the \u003ca href=\"https:\/\/pecb.com\/en\/certification-rules-and-policies\"\u003eCertification Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe PECB ISO\/IEC 20000 Implementer certification scheme has the following requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eCredential\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eExam\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eProfessional experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eSMMS project experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eOther requirements\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Provisional Implementer\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Implementer Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Implementer\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Implementer Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eTwo years: One year of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eProject activities: a total of 200 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning of the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Lead Implementer\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Implementer Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eFive years: Two years of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eProject activities: a total of 300 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning of the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Senior Lead Implementer\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Implementer Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eTen years: Seven years of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eProject activities: a total of 1,000 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning of the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e\u003cstrong\u003eTo be considered valid, the MS project experience activities should follow best implementation practices and include the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003col\u003e\n\u003cli\u003eDrafting an SMS implementation plan\u003c\/li\u003e\n\u003cli\u003eInitiating an SMS implementation\u003c\/li\u003e\n\u003cli\u003eImplementing the SMS\u003c\/li\u003e\n\u003cli\u003eManaging, monitoring, and maintaining an SMS\u003c\/li\u003e\n\u003cli\u003eIdentifying and acting upon continual improvement opportunities\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\" lang=\"EN-US\"\u003eGeneral Information\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin; mso-ansi-language: EN-US;\" lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCertification and examination fees are included in the price of the training course\u003c\/li\u003e\n\u003cli\u003eTraining material containing over 450 pages of information and practical examples will be provided.\u003c\/li\u003e\n\u003cli\u003eAn attestation of course completion valid of 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.\u003c\/li\u003e\n\u003cli\u003eIn case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor additional information, please contact \u003ca href=\"mailto:support@pecb.com\"\u003esupport@pecb.com\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"PECB","offers":[{"title":"Default Title","offer_id":46106496368697,"sku":null,"price":999.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0711\/4453\/8169\/files\/pecb-slogan-bottom-150x150.png?v=1740368139","url":"https:\/\/shop.martialtech.ca\/products\/iso-iec-20000-lead-implementer","provider":"Martial Technology","version":"1.0","type":"link"}