{"product_id":"iso-iec-20000-lead-auditor","title":"ISO\/IEC 20000 Lead Auditor","description":"\u003cdiv class=\"elementor-element elementor-element-27f839d elementor-widget elementor-widget-text-editor\" data-id=\"27f839d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003ch2\u003eWhy should you attend?\u003c\/h2\u003e\n\u003cp\u003eThe PECB ISO\/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO\/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.\u003c\/p\u003e\n\u003cp\u003eThis training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO\/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.\u003c\/p\u003e\n\u003cp\u003eThe successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO\/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO\/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO\/IEC 20000-1.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"elementor-element elementor-element-de93b7e elementor-widget elementor-widget-text-editor\" data-id=\"de93b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003ch2\u003eWho should attend?\u003c\/h2\u003e\n\u003cp\u003eThe ISO\/IEC 20000 Lead Auditor training course is intended for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAuditors seeking to conduct and lead SMS audits\u003c\/li\u003e\n\u003cli\u003eManagers or consultants seeking to master the SMS audit process\u003c\/li\u003e\n\u003cli\u003eIndividuals responsible for maintaining conformity to ISO\/IEC 20000-1 requirements in an organization\u003c\/li\u003e\n\u003cli\u003eTechnical experts seeking to prepare organizations for an SMS certification audit\u003c\/li\u003e\n\u003cli\u003eExpert advisors in service management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLearning objectives\u003c\/h2\u003e\n\u003cp\u003eBy the end of this training course, the participants will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eExplain the fundamental concepts and principles of a service management system (SMS) based on ISO\/IEC 20000-1\u003c\/li\u003e\n\u003cli\u003eInterpret the ISO\/IEC 20000-1 requirements for an SMS from the perspective of an auditor\u003c\/li\u003e\n\u003cli\u003eEvaluate the SMS conformity to ISO\/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles\u003c\/li\u003e\n\u003cli\u003ePlan, conduct, and close an ISO\/IEC 20000-1 audit, in accordance with ISO\/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing\u003c\/li\u003e\n\u003cli\u003eManage an ISO\/IEC 20000-1 audit program\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEducational approach\u003c\/h2\u003e\n\u003cp\u003eThis training course is participant centered and contains:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTheories, approaches, and best practices used in service management system audits\u003c\/li\u003e\n\u003cli\u003eLecture sessions illustrated with practical examples\u003c\/li\u003e\n\u003cli\u003ePractical exercises based on a case study and discussions\u003c\/li\u003e\n\u003cli\u003eInteraction between participants by means of questions and suggestions\u003c\/li\u003e\n\u003cli\u003eExercises tailored to prepare the participants for the certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePrerequisites\u003c\/h2\u003e\n\u003cdiv\u003e\n\u003cdiv id=\"480\"\u003e\n\u003cdiv\u003e\n\u003cdiv id=\"116\"\u003e\n\u003cp\u003eThe main requirements for participating in this training course are a fundamental understanding of ISO\/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eCourse Agenda\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 1: \u003c\/strong\u003eIntroduction to the SMS and the ISO\/IEC 20000 family of standards\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 2: \u003c\/strong\u003eAudit principles and the preparation for and initiation of an audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 3: \u003c\/strong\u003eOn-site audit activities\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 4:\u003c\/strong\u003e Closing of the audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 5: \u003c\/strong\u003eCertification exam\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eExamination\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe “PECB Certified ISO\/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 1: \u003c\/strong\u003eFundamental principles and concepts of a service management system\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 2:\u003c\/strong\u003e Service management system requirements\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 3: \u003c\/strong\u003eFundamental audit concepts and principles\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 4: \u003c\/strong\u003ePreparing an ISO\/IEC 20000 audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 5: \u003c\/strong\u003eConducting an ISO\/IEC 20000 audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 6: \u003c\/strong\u003eClosing an ISO\/IEC 20000 audit\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 7: \u003c\/strong\u003eManaging an ISO\/IEC 2000 audit program\u003c\/p\u003e\n\u003cp\u003eFor specific information about the exam type, languages available, and other details, please visit the \u003ca href=\"https:\/\/help.pecb.com\/index.php\/list-of-pecb-exams\/\"\u003eList of PECB Exams\u003c\/a\u003e and the \u003ca href=\"https:\/\/pecb.com\/examination-rules-and-policies\"\u003eExamination Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eCertificate requirements\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cdiv class=\"elementor-element elementor-element-79358cf e-con-full pecb_training_container e-flex e-con e-child\" data-id=\"79358cf\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-dcbfe78 e-con-full pecb_training_body e-flex e-con e-child\" data-id=\"dcbfe78\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-1755052 e-con-full e-flex e-con e-child\" data-id=\"1755052\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-8e58bf5 other_details e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"8e58bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings='{\"tabs_justify_horizontal\":\"start\",\"horizontal_scroll\":\"disable\"}' data-widget_type=\"nested-tabs.default\"\u003e\n\u003cdiv class=\"e-n-tabs e-activated\" data-widget-number=\"149261301\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\" data-touch-mode=\"false\"\u003e\n\u003cdiv class=\"e-n-tabs-content\"\u003e\n\u003cdiv id=\"e-n-tab-content-1492613013\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1492613013\" data-tab-index=\"3\" class=\"elementor-element elementor-element-c6c442e e-con-full e-flex e-con e-child e-active\" data-id=\"c6c442e\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-90dc316 elementor-widget elementor-widget-text-editor\" data-id=\"90dc316\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003cp\u003eAfter successfully completing the exam, you can apply for one of the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.\u003c\/p\u003e\n\u003cp\u003eFor more information about the ISO\/IEC 20000 certifications and the PECB certification process, please refer to the \u003ca href=\"https:\/\/pecb.com\/en\/certification-rules-and-policies\"\u003eCertification Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe requirements for PECB ISO\/IEC 20000 Auditor certifications are as shown in the table below:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eCredential\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eExam\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eProfessional experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eMS audit\/assessment experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eOther requirements\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Provisional Auditor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Auditor Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Auditor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Auditor Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eTwo years: One year of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eAudit activities: a total of 200 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Lead Auditor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Auditor Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eFive years: Two years of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eAudit activities: a total of 300 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certified ISO\/IEC 20000 Senior Lead Auditor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Lead Auditor Exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eTen years: Seven years of work experience in IT Service Management\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eAudit activities: a total of 1,000 hours\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003cp\u003eTo be considered valid, the audit activities should follow best audit practices and include the following:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ePlanning an audit\u003c\/li\u003e\n\u003cli\u003eManaging an audit program\u003c\/li\u003e\n\u003cli\u003eDrafting audit reports\u003c\/li\u003e\n\u003cli\u003eDrafting nonconformity reports\u003c\/li\u003e\n\u003cli\u003eDrafting audit work documents\u003c\/li\u003e\n\u003cli\u003eReviewing documented information\u003c\/li\u003e\n\u003cli\u003eConducting on-site audit\u003c\/li\u003e\n\u003cli\u003eFollowing up on nonconformities\u003c\/li\u003e\n\u003cli\u003eLeading an audit team\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eFor more information about the PECB certification process, please refer to \u003ca href=\"https:\/\/pecb.com\/en\/certification-rules-and-policies\"\u003eCertification Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"elementor-element elementor-element-4ddb810 elementor-widget elementor-widget-html\" data-id=\"4ddb810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eGeneral Information\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin; mso-ansi-language: EN-US;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCertification and examination fees are included in the price of the training course.\u003c\/li\u003e\n\u003cli\u003ePECB will provide training materials of over 450 pages of information and practical examples.\u003c\/li\u003e\n\u003cli\u003eAn attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.\u003c\/li\u003e\n\u003cli\u003eIn case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor additional information, please contact us at \u003ca href=\"mailto:support@pecb.com\"\u003esupport@pecb.com.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"PECB","offers":[{"title":"Default Title","offer_id":46106572881977,"sku":null,"price":999.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0711\/4453\/8169\/files\/pecb-slogan-bottom-150x150.png?v=1740368139","url":"https:\/\/shop.martialtech.ca\/products\/iso-iec-20000-lead-auditor","provider":"Martial Technology","version":"1.0","type":"link"}