{"product_id":"iso-iec-20000-foundation","title":"ISO\/IEC 20000 Foundation","description":"\u003cdiv class=\"elementor-element elementor-element-27f839d elementor-widget elementor-widget-text-editor\" data-id=\"27f839d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003ch2\u003eWhy should you attend?\u003c\/h2\u003e\n\u003cp\u003eThe PECB Certified ISO\/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO\/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.\u003c\/p\u003e\n\u003cp\u003eAfter completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO\/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO\/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO\/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"elementor-element elementor-element-de93b7e elementor-widget elementor-widget-text-editor\" data-id=\"de93b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003ch2\u003eWho should attend?\u003c\/h2\u003e\n\u003cp\u003eThe ISO\/IEC 20000 Foundation training course is intended for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eManagers and consultants seeking to acquaint themselves with ISO\/IEC 20000-1 requirements for an SMS\u003c\/li\u003e\n\u003cli\u003ePersonnel responsible for managing, maintaining, and improving services and service delivery capabilities\u003c\/li\u003e\n\u003cli\u003eAspiring professionals seeking knowledge about basic concepts of service management\u003c\/li\u003e\n\u003cli\u003eMembers of SMS implementation and operation teams\u003c\/li\u003e\n\u003cli\u003eIndividuals wishing to pursue a career in service management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eLearning objectives\u003c\/h2\u003e\n\u003cp\u003eBy participating in this training course, you will:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the basic service management concepts, definitions, and approaches\u003c\/li\u003e\n\u003cli\u003eGet acquainted with the ISO\/IEC 20000-1 requirements for a service management system\u003c\/li\u003e\n\u003cli\u003eDevelop a general understanding of how an organization can meet the requirements of ISO\/IEC 20000-1\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEducational approach\u003c\/h2\u003e\n\u003cp\u003eThe training course is participant centered and contains:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLecture sessions illustrated with graphics, examples, and discussions\u003c\/li\u003e\n\u003cli\u003eInteractions between participants by means of questions and suggestions\u003c\/li\u003e\n\u003cli\u003eQuizzes with similar structure to the certificate exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePrerequisites\u003c\/h2\u003e\n\u003cp\u003eThere are no prerequisites to participate in this training course.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eCourse Agenda\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 1:\u003c\/strong\u003e Introduction to service management concepts, SMS, and clauses 4-6 of ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDay 2: \u003c\/strong\u003eClauses 7-10 of ISO\/IEC 20000-1 and certificate exam\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eExamination\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 1: \u003c\/strong\u003eFundamental concepts and principles of service management and the SMS based on ISO\/IEC 20000-1\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDomain 2:\u003c\/strong\u003e ISO\/IEC 20000-1 requirements for an SMS – Clauses 4 to 10\u003c\/p\u003e\n\u003cp\u003eFor specific information about exam type, languages available, and other details, please visit the \u003ca href=\"https:\/\/help.pecb.com\/index.php\/list-of-pecb-exams\/\"\u003eList of PECB Exams\u003c\/a\u003e and the \u003ca href=\"https:\/\/pecb.com\/examination-rules-and-policies\"\u003eExamination Rules and Policies\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eCertificate requirements\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cdiv class=\"elementor-element elementor-element-79358cf e-con-full pecb_training_container e-flex e-con e-child\" data-id=\"79358cf\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-dcbfe78 e-con-full pecb_training_body e-flex e-con e-child\" data-id=\"dcbfe78\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-1755052 e-con-full e-flex e-con e-child\" data-id=\"1755052\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-8e58bf5 other_details e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"8e58bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings='{\"tabs_justify_horizontal\":\"start\",\"horizontal_scroll\":\"disable\"}' data-widget_type=\"nested-tabs.default\"\u003e\n\u003cdiv class=\"e-n-tabs e-activated\" data-widget-number=\"149261301\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\" data-touch-mode=\"false\"\u003e\n\u003cdiv class=\"e-n-tabs-content\"\u003e\n\u003cdiv id=\"e-n-tab-content-1492613013\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1492613013\" data-tab-index=\"3\" class=\"elementor-element elementor-element-c6c442e e-con-full e-flex e-con e-child e-active\" data-id=\"c6c442e\" data-element_type=\"container\" data-e-type=\"container\"\u003e\n\u003cdiv class=\"elementor-element elementor-element-90dc316 elementor-widget elementor-widget-text-editor\" data-id=\"90dc316\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"\u003e\n\u003cp\u003eAfter successfully completing the exam, you can apply for the credential shown on the table below.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThe certificate requirements for the ISO\/IEC 20000 Foundation are:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003ctable\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eDesignation\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eExam\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eProfessional experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eMS audit\/assessment experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eSMMS project experience\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\" bgcolor=\"#ebebeb\"\u003e\u003cstrong\u003eOther requirements\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003e\u003cstrong\u003ePECB Certificate Holder in ISO\/IEC 20000 Foundation\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003ePECB Certified ISO\/IEC 20000 Foundation exam or equivalent\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eNone\u003c\/td\u003e\n\u003ctd align=\"center\" valign=\"middle\"\u003eSigning the PECB Code of Ethics\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"elementor-element elementor-element-4ddb810 elementor-widget elementor-widget-html\" data-id=\"4ddb810\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-fareast-font-family: 'Times New Roman'; mso-hansi-theme-font: major-latin; mso-bidi-font-family: 'Times New Roman'; mso-font-kerning: 18.0pt; mso-ligatures: none; mso-ansi-language: EN-US; mso-fareast-language: EN-CA;\"\u003eGeneral Information\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 14.0pt; line-height: 115%; font-family: 'Aptos Display',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin; mso-ansi-language: EN-US;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCertificate and examination fees are included in the price of the training course\u003c\/li\u003e\n\u003cli\u003eTraining material containing over 200 pages of information and practical examples will be given to each participant.\u003c\/li\u003e\n\u003cli\u003eAn attendance record worth 14 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.\u003c\/li\u003e\n\u003cli\u003eIn case participant(s) fail to pass the exam, they can retake the exam once for free within 12 months of the initial exam date\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor additional information, please contact us at \u003ca href=\"mailto:support@pecb.com\"\u003esupport@pecb.com\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"PECB","offers":[{"title":"Default Title","offer_id":46106373980217,"sku":null,"price":499.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0711\/4453\/8169\/files\/pecb-slogan-bottom-150x150.png?v=1740368139","url":"https:\/\/shop.martialtech.ca\/products\/iso-iec-20000-foundation","provider":"Martial Technology","version":"1.0","type":"link"}